About Solace Housing
Solace Housing is committed to providing quality supported accommodation and helping vulnerable adults build independence, improve their wellbeing and access the services they need.
We are seeking a proactive, confident and relationship-driven Community Liaison Officer to strengthen our community partnerships, raise the profile of Solace Housing and develop effective working relationships with local authorities, statutory agencies, charities, healthcare providers, community organisations and other key stakeholders.
This is an exciting opportunity for someone with experience in supported housing, community engagement, homelessness prevention or partnership development who can identify opportunities, build meaningful relationships and deliver measurable outcomes.
The successful candidate will play a key role in supporting Solace Housing’s operational objectives, improving access to services for residents and ensuring the organisation maintains a positive presence within the communities in which we operate.
Key Responsibilities
1. Community Engagement and Partnership Development
- Build and maintain strong relationships with Birmingham City Council, housing teams, homelessness services, statutory agencies, charities, voluntary organisations and community groups.
- Identify new partnership opportunities that benefit Solace Housing and its residents.
- Represent Solace Housing at networking meetings, partnership forums, community events and professional meetings.
- Develop links with organisations providing employment, education, training, health, wellbeing and social inclusion services.
- Establish referral pathways and collaborative working arrangements with relevant agencies.
- Promote Solace Housing’s services professionally and positively.
2. Supported Housing and SEA Engagement
- Develop an understanding of supported exempt accommodation (SEA), housing-related support and local authority requirements.
- Build constructive relationships with relevant council departments and housing partnership teams.
- Support the preparation and coordination of documentation, evidence and resources required for SEA-related applications, reviews and quality assurance processes.
- Maintain awareness of changes to local housing priorities, homelessness prevention strategies and supported accommodation standards.
- Work collaboratively with management to identify opportunities to strengthen Solace Housing’s service delivery and partnerships.
- Help ensure that external stakeholders understand the support services and accommodation provided by Solace Housing.
3. Resident Engagement and Signposting
- Identify local services and opportunities that could benefit residents.
- Help residents access appropriate community services, training, employment opportunities, wellbeing activities and specialist support.
- Work alongside support workers to promote resident participation, independence and social inclusion.
- Develop a directory of useful local services, referral contacts and community resources.
- Support the organisation of resident activities, workshops, events and community initiatives.
- Gather feedback and identify opportunities to improve residents’ experiences.
4. Community Events and Initiatives
- Plan, coordinate and support community engagement events and resident activities.
- Develop partnerships with organisations delivering sport, cooking, life skills, employability, health and wellbeing initiatives.
- Identify funding opportunities, community programmes and initiatives that may benefit residents.
- Support the creation and circulation of resident newsletters, service updates and information about local opportunities.
- Promote positive stories, resident achievements and community initiatives, ensuring appropriate consent and confidentiality.
- Help raise the profile of Solace Housing through meaningful community involvement.
5. Stakeholder Communication and Reporting
- Maintain accurate records of meetings, contacts, referrals, partnership activity and outcomes.
- Produce regular reports for senior management detailing progress against agreed objectives and KPIs.
- Maintain a stakeholder database and ensure contacts are kept up to date.
- Follow up on meetings, referrals and agreed actions in a timely manner.
- Identify barriers to partnership development and recommend practical solutions.
- Handle confidential information appropriately and comply with data protection requirements.
Essential Requirements
- Proven experience in community engagement, partnership development, supported housing, homelessness services, housing management or a related field.
- Excellent communication, networking and relationship-building skills.
- Confidence engaging with local authority representatives, professionals, charities and community organisations.
- Strong organisational skills and the ability to manage multiple priorities.
- Ability to work independently, use initiative and deliver measurable results.
- Professional, compassionate and respectful approach when working with vulnerable adults.
- Good report-writing, record-keeping and IT skills.
- Ability to meet targets, work to deadlines and respond positively to changing priorities.
- A commitment to safeguarding, equality, confidentiality and resident wellbeing.
Desirable Requirements
- Knowledge of supported exempt accommodation and the Birmingham housing sector.
- Existing contacts within local authorities, homelessness services or voluntary-sector organisations.
- Experience working with vulnerable adults or individuals experiencing homelessness.
- Experience coordinating community events, resident engagement or employability initiatives.
- Knowledge of local referral pathways and community support services.
- A full UK driving licence and willingness to travel to meetings and properties where required.
Salary and Benefits
- Salary: £32,000 per annum.
- Additional performance-related bonuses when agreed Key Performance Indicators (KPIs) are achieved.
- Full-time position.
- 22 days of annual leave plus bank holidays.
- Opportunity to develop professional networks and contribute to the growth of an established supported housing organisation.
- A varied and rewarding role with the opportunity to make a meaningful difference to residents and the wider community.
Performance-Related Bonuses
The Community Liaison Officer will work towards agreed KPIs, reviewed regularly with management. These may include:
- Establishing and maintaining meaningful partnerships with relevant agencies.
- Generating new referral pathways and partnership opportunities.
- Delivering community engagement initiatives and resident activities.
- Maintaining accurate stakeholder records and completing follow-ups on time.
- Identifying opportunities that improve resident access to services and support.
- Producing timely reports and demonstrating measurable outcomes from partnership activity.
Bonus arrangements, targets, assessment periods and payment conditions will be agreed in writing with the successful candidate. Bonuses will be based on measurable performance and the quality and sustainability of outcomes, rather than simply the number of contacts made.
How to Apply
If you are passionate about community development, partnership working and improving outcomes for vulnerable adults, we would love to hear from you.
Please send your CV and a covering letter outlining your relevant experience and why you would be suitable for the role.
Email: managment@solacehouseing.co.uk
Subject line: Community Liaison Officer – Application
Join Solace Housing and help us build stronger partnerships, create new opportunities and make a lasting difference to the lives of our residents.